Privacy Policy

Last updated: 1/23/2026

1. Information We Collect

We collect information you provide directly to us, such as when you request service at your Spring-TX property, schedule an inspection, or submit a form through our website. This may include:

• Name, email address, and phone number
• Service address and property information
• Service history, photo documentation, and maintenance preferences
• Payment information (processed via PCI-compliant partners)
• Security footage or smart opener data you voluntarily share for troubleshooting
• Communications with our Spring-based team

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our garage door services across Houston-TX
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Comply with legal obligations, including Texas building and privacy laws

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• With service providers (dispatch software, payment processors, CRM vendors) who assist us in operating our business
• When required by law or to protect our rights
• In connection with a business transfer or acquisition
• With your explicit consent

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences.

6. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your personal information
• Opt-out of marketing communications
• Request a copy of your data
• Object to certain processing activities

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

10. California Privacy Rights

California residents have additional privacy rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and how it's used. Requests can be submitted using the contact methods below and we will respond within the timelines mandated by the CCPA.

11. Texas Data Privacy Rights

Beginning July 1, 2024, Texas residents may exercise rights under the Texas Data Privacy and Security Act (TDPSA), including the right to access, correct, delete, and obtain a copy of personal information. We will honor authenticated TDPSA requests within 45 days.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: